Support Page
Welcome to the Support Page for the Fireplace Registry Web App. Find answers, troubleshooting steps, and guidance on how to use our platform effectively.
Need immediate help? Submit a support ticket and our team will respond within 24-48 hours.
How to Register Your Fireplace
Step-by-step guide to creating a digital fireplace profile, uploading details, and choosing customization options.
Setting Up Your Account
Creating an account, logging in, and managing user preferences.
Navigating the Web App
Overview of key features and dashboard functionality.
Login & Account Access
Resetting passwords, recovering lost credentials, and fixing login issues.
Fireplace Registration Issues
Troubleshooting incorrect dimensions, model mismatches, or missing fireplace models.
Customization & Design Problems
Issues with material selection, rendering errors, and saving updates.
Safety Inspection & Work Order Errors
Troubleshooting auto-generated reports and ensuring accurate service lists.
How the Lifetime Registry Works
Managing service history, scheduling professional inspections, and repairs.
Updating or Transferring Ownership
How to update fireplace details or transfer registration to a new homeowner.
Why Convert to a Gas Insert?
Summary of efficiency, convenience, and cost savings.
Finding Certified Installers
How to connect with professionals in your area.
Financial Incentives & Rebates
Information on potential savings and government incentives.
Live Chat & Email Support
Contact us directly for assistance.
Community & FAQs
Browse our Frequently Asked Questions for quick answers.
Submit a Support Ticket
Fill out a form for in-depth troubleshooting and personalized assistance.